01.Introduction
The CHOICE Technology Reliability Survey allows members to tell us how products are performing in the real world, supplementing our in-depth lab testing.
This time around we’ve included tablets, as they have become popular devices since our last survey in 2010 and we’re keen to see how they’re faring in terms of reliability.
And, as always, we’ve also looked at the usual suspects:
For more information about computers and accessories, please see our Computers and online section.
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Snapshot
- Desktop computers and laptops generally have about the same degree of reliability.
- Almost all Apple Mac desktop owners, 100% of Mac laptop owners and almost all Apple monitor owners said they'd buy the brand again.
- Apple and iOS claims 82% of our tablet users and more than half were bought in 2011
This year, we also report on whether or not there was a problem with the product over the past 12 months from May 2012, rather than only whether it was repaired. We made this change from the previous survey so we could gauge any faults or problems rather than just find out if something had been fixed.
The feedback from more than 2000 respondents is mostly positive, although from what you’ve told us there are some brands that perform better than others and several that are less than reliable.
About our survey
All up, 2375 CHOICE members completed the technology product reliability survey - thanks to all those who responded.
The products in the survey were at least 12 months old and bought after 2008.
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