What annoys Australians?
CHOICE report reveals the top gripes in Australia
CHOICE has surveyed more than 1,000 of its members to find out what really gets underneath their skin.
The most prevalent annoyances are all consumer or product related. The top three ultimate irritations include – hidden fees, having problems returning a faulty product under warranty, and being put on hold or not being able to speak with someone on the phone.
Largely, the most prevalent gripes suggested that Aussies loathe being ignored or disregarded by customer service or sales staff. In fact, the older people are, the more annoyed they are with being put on hold and getting no response to their complaints.
Interestingly, those who live in rural and regional areas are annoyed by the same things that bug city-dwellers. Residents in NSW, QLD, WA, ACT and TAS get most annoyed about hidden fees, while people in VIC, SA and NT get most infuriated about long queues at checkouts.
While the majority of males get most annoyed about hidden costs and fees, women are most infuriated about no refund policies or lack of replacement for faulty products despite having a warranty. One of the biggest grievances shared by both men and women was being left on hold. However, on the whole, women generally get more irritated than men by most annoyances (outlined below).
“It’s the simple things that companies often get so wrong. Australians appreciate honesty and good service and our CHOICE report suggests that this is simply not happening. Australians feel cheated and deceived when companies are not up front about all of the costs involved in the service or product consumers are purchasing” comments CHOICE spokesperson, Brad Schmitt.
The top 32 things that annoy Australians include:
- Hidden fees and costs
- No refund/replacement for faulty products, despite being under warranty
- Being on hold/not getting someone on the phone
- No response to written or verbal complaints
- People talking loudly on mobiles in an inappropriate area
- Door-to-door salespeople/telemarketers
- People coughing in an enclosed area without covering their mouth
- Confusing broadband/phone price plans
- Nonchalant customer service
- Erroneous bills
- Cigarette butts littering public areas
- Unreliable internet
- Poor advice from financial planners
- Spam email
- Late repair people
- Noisy neighbours
- Long queues/checkout lines
- Companies only letting you pay by automatic deduction
- Poor service from airlines
- Shrunken products
- Traffic jams
- Very slow drivers
- Purchase thwarted by “sorry, out of stock”
- Not getting a parking space
- Supermarket grocery prices
- Forgetting passwords/PINs
- Parking fines
- Crying babies on planes
- Programming new electronic products
- Loyalty cards
- Inaccurate weather forecasts
To access the full CHOICE report visit www.choice.com.au/annoying