Singapore Airlines tops international flight survey

British Airways scores lowest satisfaction levels for flights to UK

A CHOICE international airline survey has found Singapore Airlines remains the most popular international carrier while British Airways has scored last in overall satisfaction for flights to the United Kingdom.

Singapore Airlines was again voted the best airline to fly with for 11 out of the 12 most popular international destinations for Australians.

The survey of 9000 CHOICE members asked them to rate their satisfaction for their most recent international flights in a number of areas including cost, in-flight service, seat comfort, leg room, timeliness, food quality and check-in process.

British Airways were beaten in overall flight satisfaction to the UK by Japan Airlines, Emirates and Thai Airways, due to its poor scores for cost and in-flight service.

Emirates beat Air New Zealand and the Australian carriers to score best for value in service in flights across the Tasman.

V Australia, Virgin Blue’s full-service trans-Pacific carrier, was ranked second overall in terms of satisfaction for flights to the United States and number one for price.

Common gripes from members who have flown with Jetstar to Asia include delayed departures, late arrivals and poor communication. One member advised you “take your own food” as a seven-hour flight without decent food can be unpleasant.

CHOICE offers a number of ways to save money on international flights, including a tip for browsing travel websites like, and – clear your cookies and refresh your page, as the prices for flights on some sites increase if you navigate away from the page and return later.

“CHOICE advises you check out at least three airlines before you book. There are a number of factors that can make a big difference to your holiday, including the in-flight service number of stopovers and what type of plane you’re on,” said CHOICE spokeswoman Elise Davidson.

“Passengers who have flown to the UK on the new A380s for example, say the aircraft have wider seats with a deeper pitch, which can make the difference between getting some sleep and being awake for up to 24 hours.”

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International airline satisfaction survey

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14 Mar 2010 | CHOICE’s recent survey of nearly 9000 respondents who had flown in the past three years. We give you the top reasons for selecting an airline.

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