Phone cord tangled around toy robot

Customer service failures lead to lost business

$8bn a year out the door when call centres fall short.

24 Jun 2014 | A new survey suggests Australian companies who leave customers hanging are losing a combined $8 billion a year.

Bleeding heart icon

Heartbleed bug repair rate slowing

Security flaw still a threat on more than 300,000 web servers worldwide

24 Jun 2014 | The Heartbleed bug is still far from being fixed, months after it was revealed to be a security threat on up to two-thirds of the world’s websites and it also affects up to a third of Android users.

Two pots of yoghurt with strawberries

Chobani in court again over yoghurt claims

A new class action over deceptive labelling has been launched against yoghurt manufacturer Chobani.

24 Jun 2014 | American yoghurt manufacturer Chobani has been taken to court in the US again for allegedly deceiving consumers with its labelling.

scam alert road sign

Small business alert for false billing scams

Don’t pay for false bills, ACCC warns small businesses.

24 Jun 2014 | The ACCC is warning small businesses about false billing scams, which attempt to trick small business owners into paying fake invoices.

Two hands hold a piggy bank

Australians to get more super from next week

Mandatory employer superannuation contributions will increase to 9.5% as of 1 July.

23 Jun 2014 | Employers must start paying the 9.5% super guarantee starting 1 July. But those employees on packages inclusive of superannuation may receive it as a hit to their take-home pay.

bee on honeycomb with honey

“Victoria Honey” not Victorian or honey: ACCC

Turkish corn syrup passed off as Victorian honey.

23 Jun 2014 | Basfoods' "Victoria Honey" product revealed to be neither Victorian nor honey by the ACCC.

consumerNews_NGF_1

Government to remove financial protections

Protections for consumers seeking financial advice on the chopping block

20 Jun 2014 | The federal government has confirmed that it will proceed with axing key parts of the Future of Financial Advice protections.

Aldi Kuchef Thermo Cook

Aldi all-in-one cooker recall

Aldi's Kuchef Thermo Cook recalled due to burns risk.

20 Jun 2014 | The Kuchef Thermo Cook, Aldi's private label all-in-one appliance, has been recalled following concerns it could eject burning hot food.

Woman looking into fridge

Fair trading budget cuts put consumers at risk

Shadow Minister flags areas of concern including strata laws and ticket scalping.

20 Jun 2014 | NSW Shadow Minister for Fair Trading Tania Mihailuk was less than impressed by the Baird government's recent slashing of $20m from the state agency’s budget.

transmission wires and poles

Facebook, Vodafone and Optus are back up after outages

There were a number of outages across mobile and social media services yesterday.

20 Jun 2014 | What was going on yesterday? Facebook, Vodafone and Optus all experienced outages.

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