Fixed energy pricing on the horizon in Australia?

Customers to have their say about whether retailers should be allowed to continue raising electricity and gas prices during fixed-term contracts.

17 Feb 2014 | Did you know energy companies can increase prices mid-contract? The Australian Energy Market Commission is accepting consumer submissions on a proposed rule to change it.

Academic Ken Harvey quits over Swisse deal

Academic quits over Swisse deal

Dr Ken Harvey has resigned his position at La Trobe University in protest against a partnership with Swisse.

6 Feb 2014 | Consumer health advocate, Dr Ken Harvey, has resigned his position as Adjunct Associate Professor of Public Health in protest over a $15m Swisse partnership with La Trobe University.


How to spot fake cosmetics

If the price seems too good to be true, that designer lipstick may just be a counterfeit.

6 Feb 2014 | With convincing packaging and improved production methods, spotting fake designer products is no longer easy.


Partial win on bank penalty fees

Australian Federal court rules ANZ's late payment bank fees are illegal.

5 Feb 2014 | CHOICE cautiously applauds a Federal Court decision calling for ANZ to reimburse about 43,000 customers for bank penalty fees as high as $45.


Excessive credit card surcharge update

CHOICE research reinforces the need for more to be done to lower excessive credit card surcharges.

31 Jan 2014 | The latest CHOICE research reveals that excessive credit card surcharging continues despite recent RBA changes designed to limit the practice.


Wet'n'Wild refunds

NSW Fair Trading insists on consumer payback after New Year's Eve event cancelled at the last minute

2 Jan 2014 | Urged by Fair Trading to offer refunds, the promoters at Sydney's Wet'n'Wild have finally agreed after a New Year's Eve event was cancelled at short notice.


Top travel tips

It’s high season for travel, so make sure you get your dream holiday with our tips.

31 Dec 2013 | It’s high season for travel, and a good time to refresh your travel knowledge. CHOICE offers a few choice tips.


Top sales shopping tips

Everything you need to know to make sure you get a great deal

30 Dec 2013 | Christmas may be behind us, but the sales shopping season is still well under way – and there are all kinds of ways to end up getting a bad deal. CHOICE offers tips for those navigating the January sales.


Refunds and returns - your rights

If you need to return a purchase or get a refund, know your rights.

27 Dec 2013 | If you want to return something or if your purchase doesn't do what it's supposed to or is broken, what are your rights? Here's what you need to know about Australian Consumer Law (ACL). Ignorance of the law - especially for retailers - is no excuse.


ACCC to investigate airline “drip pricing”

CHOICE welcomes ACCC investigation into “drip pricing” by the airline industry

20 Nov 2013 | CHOICE has welcomed the Australian Competition and Consumer Commission’s announcement today that it will be examining the use of “drip pricing” across a range of travel industries including airlines and hotels.

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