supermarkets
Unclear supermarket 'specials' are confusing shoppers
New CHOICE survey says shoppers find it hard to identify a true discount.
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Latest stories
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The best fridges for big families
These fridges are big on capacity – and big on performance. -
Will an air fryer save you money?
Three ways this handy appliance could help boost your budget. -
Experts alarmed as Aussies use crowdfunding to pay bills
Energy companies are partnering with crowdfunding app HelpPay – are they dodging financial hardship obligations? -
The clothes dryers not to buy
These five damp squibs rated lowest in our expert tests and need to dry harder to deserve your cash. -
The hard-to-reach businesses frustrating Australians
We put companies you said were the hardest to reach, including Qantas, Telstra and Aldi, to the test. Here's what happened.
Take action
Sign the petition for fair, transparent grocery pricing
It should be easy to work out which products are the best value at the supermarket, but major supermarkets use a range of pricing tactics that could make you think products are better value than they are, including price tags that look like discounts when the product isn’t actually discounted. Call on the government to force supermarkets to use fair, transparent pricing now.
Cost of living
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How to save money on your home heating and cooling costs
These expert tips will help you keep a lid on your electricity bill in both winter and summer. -
7 ways to save money feeding your kids
With grocery prices a major household concern, feeding hungry mouths can get stressful. We share some tips to help you save. -
The grocery items hit by shrinkflation
Breakfast staples and cleaning products are among the latest to get smaller and more expensive. -
What's the cheapest way to heat your home this winter?
We'll explain how to keep your electricity costs down, regardless of how you heat your home. -
5 life admin tasks you can tick off easily
Putting off these five boring (but important) things? We'll show you the easiest ways to get them sorted.
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Home and contents insurance cover for jewellery
Is your expensive jewellery covered by your policy? What about when you're outside your home or overseas? -
Can you get your money back if a festival line-up changes?
Ticket holders want refunds after Placebo and Deep Purple drop out of the Pandemonium Rocks festival. -
The cheaper supermarket home-brand products that outperform big-name brands
CHOICE testing reveals how you can get more for less with products from Aldi, Coles and IGA. -
Reverse-cycle air conditioners to avoid
The small-size models that rate lowest for heating and cooling efficiency in our air con review. -
The bargain Kmart pans that beat the big brands
A $19 frypan and $20 saucepan sizzled in our lab, ranking higher than expensive brands.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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