Wet'n'Wild refunds

NSW Fair Trading insists on consumer payback after New Year's Eve event cancelled at the last minute
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01.NSW Fair Trading steps in


In what should turn out to be a case of quick payback for consumers, the promoters of a New Year’s Eve event have agreed to offer refunds to about 9000 ticketholders. 

The event was meant to take place at Sydney's new Wet'n'Wild amusement park, but was called off at short notice.

Pressure on One Cube Entertainment from NSW Fair Trading – as well as social media outrage – appears to have been instrumental in getting the inexperienced promoters to do the right thing. 

“Thanks for ruining my New Year’s – I want a refund plus free entry for the next 10 years,” read one Facebook post. 

NSW Fair Trading Minister Stuart Ayres told Fairfax publications that cancellation with six hours’ notice was “totally unacceptable” and said the agency has urged the promoters to prioritise the refund process. 

A message on the ticket provider’s website, Moshtix, says the event has been cancelled and ticketholders will receive an email "shortly" with refund details. 

''We expect the promoters to provide full refunds to patrons who want one,” Mr Ayres said. “The ACL [Australian consumer law] provides for consumers to receive compensation for consequential loss, where services aren't delivered.” Ticketholders may also be entitled to refunds for travel and accommodation costs. 

The Blacktown-based water park has been the subject of complaints about long waits, closed rides and hidden fees since opening in December. The event was reportedly cancelled due to production and logistical issues.



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