NAB glitch double-charges customers

NAB Visa Debit cardholders told to check their statements.
 
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01.Another banking computer mishap

NAB glitch double charges customers

NAB customers have been warned to double-check their statements after the bank acknowledged some customers have been charged twice. 

The bank says it believes the mistake was limited to cases where a customer pressed the credit button while using their NAB Visa Debit cards.

A string of customer postings on NAB’s Facebook page takes issue with the bank’s announcement of the error, which includes the line “we apologise for the inconvenience”. 

“It doesn't help us much when it's left our account in arrears and we need petrol to get to work and the kids to school,” wrote one customer. 

“I now have had an unsuccessful direct debit for health insurance and have rent and electricity bills due today and no money to pay them,” wrote another. 

A recent posting by the bank suggests that “everyone impacted by duplicated transactions… should now see reversals in your accounts and account balances corrected”. NAB has advised customers against contacting merchants to get a refund.

The incident is the latest in a run of bank computer errors, including a Commonwealth Bank glitch in April this year that blocked ATM and EFTPOS services and prevented online account access. 

 
 

 

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