Free fix for faulty iPhone 5

Apple is offering a no-charge repair for iPhone 5 power button problem.
 
Learn more
 
 
 
 
 

01.Are you eligible for a free iPhone 5 power button fix?

Apple to fix iPhone 5 power button problem

Is your iPhone 5 lacking life when you hit the power button? If so, Apple might just fix it for free from this Friday (2 May 2014). And if you’ve already paid for a fix, you might be eligible for a refund.

The tech giant has admitted that a batch of iPhone 5 models built through to March 2013 may have problems with the sleep/wake/power button located on the top edge of the phone, and is offering to fix them at no charge. This on-off switch may work intermittently or stop working altogether. While the home button on the front of the phone can also be used to wake it from sleep, it can't actually turn the phone on. However, plugging it into a charger will also turn the phone on.

Affected iPhone 5 models must have a serial number that qualifies for the free fix. You can check if yours is eligible by entering your iPhone's serial number at the support section of the Apple website.

The repair program, which began in the US and Canada last week, is available in Australia from 2 May. Repairs are expected to take 4-6 days from receipt of the malfunctioning phone, either via mail (at Apple’s cost) or by taking it to an Apple repair centre. Apple will supply a loaner 16GB phone during the repair period.

Note that you’ll need to back up your phone and erase it before taking or sending the phone away for repair, and if you’re still using iOS 6 you’ll be upgraded to iOS 7. You’ll also need to remove your phone cover or say goodbye to it forever.

The offer is good for up to two years after purchase. Anybody who has already paid for a replacement phone because of the power switch problem can apply to Apple for a refund via its support site.

The iPhone 5 has been replaced by the iPhone 5s and 5c models, all of which have a larger screen than the previous generation iPhone 4/4s. The next-generation iPhone 6 is expected this year with an even bigger screen, bringing it more into line with its larger competitors.

 
 

 

Sign up to our free
e-Newsletter

Receive FREE email updates of our latest tests, consumer news and CHOICE marketing promotions.

 
Your say - Choice voice

Make a Comment

Members – Sign in on the top right to contribute to comments