01.Fair Trading youth week
NSW Fair Trading has identified consumers in the 18-to-24 age bracket as the least likely to trust sellers of goods and services. And, to understand the role consumer protection agencies play when traders flout the law.
To help bridge the knowledge gap, Fair Trading has launched a program running through 13 April that focuses on areas in which young people often come out on the losing end of the consumer transaction process.
Areas of concern for Youth Week include buying laptops, signing tenancy agreements, and organising school formals.
“The Australian Consumer Law and the automatic guarantees it provides on goods and services are often not well understood by all consumers but particularly young people”, Fair Trading Minister Stuart Ayres said. “If you don’t speak up, if you don’t know your rights, then you leave yourself open to losing out. The impacts can include loss of money, loss of time and energy and loss of confidence.”
Youth Week is also focusing on shopping rights. particularly refunds and returns. A recent CHOICE investigation found widespread contravention of the Australian Consumer Law when it comes to shopping for big-ticket items.
Fair Trading is reminding young people to keep receipts, not accept shoddy merchandise, and be especially wary of extended warranty offers.
“Don’t get sucked in by the offer of an extended warranty without making sure you really need it because in many cases you will already have equal protections under the ACL,” Ayres said.
Youth Week events around NSW also include presentations aimed at Indigenous youth on the pitfalls of rent-to-buy schemes