Fair calls from mobiles

There's been some success but there's still a way to go with free or local rate calls.
Learn more

01.Time to end high cost of free or local rate numbers from mobile phones


After a year of community calls for action, the telecommunications regulator, the Australian Communications and Media Authority (ACMA), is propsing changes so that 1800 numbers will be free and 13/1300 numbers will cost about 30 cents to call from a mobile phone.

Getting in touch with your bank, insurer, the tax office, an airline or any of the hundreds of thousands of government and organisations that have an 1800 or 13/1300 number in Australia shouldn’t cost a fortune. 

Right now though, it can cost you up to $1.78 per minute to call 1800 ‘free call’ and ‘local rate’ numbers that start with 13 or 1300 from your mobile phone.  

Compare that to the free or fixed 30 cent cost if you called the same numbers from a landline.

What's needed to make things fairer?

The changes proposed by ACMA are fantastic news for consumers but there’s still work to do. 

We know that parts of the Telco industry are strongly resisting these reforms. It is important to explain why these changes will benefit Australian consumers, businesses and essential service providers.

A campaign being run by the Australian Communications Consumer Action Network (ACCAN) aims to have calls to 1800, 1300 and 13 numbers charged at a fair price from mobile phones. It’s called Fair Calls For All.

What you can do

Send a message to the ACMA to say that you want Fair Calls For All via http://faircalls.good.do/action 

It only takes a minute or two but we need consumers to take action on this to bring about fair calls for all Australians. 



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