01.Outages for Facebook, Vodafone and Optus
Facebook, Vodafone and Optus are all working again this morning after each service was affected by outages of varying time frames yesterday.
Last night, Facebook was out worldwide for about 30 minutes, Facebook’s longest outage since 2010, when the service went down for 2.5 hours.
“Late last night, we ran into an issue while updating the configuration of one of our software systems. Not long after we made the change, some people started to have trouble accessing Facebook,” Facebook said in a statement.
“We quickly spotted and fixed the problem, and in less than 30 minutes Facebook was back to 100% for everyone. We apologize to anyone who may have had trouble connecting last night.”
Network issues for mobile carriers Vodafone and Optus
Both Vodafone and Optus were also having problems with their mobile services yesterday. Vodafone customers nationally were unable to make calls, send SMS or use data services for around three hours yesterday, but some Western Australian customers were experiencing problems with services for up to seven hours.
It started at 11am in Western Australia due to a “transmission network failure”,but Vodafone says all problems were resolved nationally by 6.30pm.
“We know our customers had a less than perfect network experience today and we want them to know we’re sorry,” said Vodafone’s chief technology officer, Benoit Hanssen.
Vodafone has said customers will receive free data this weekend from midnight tonight until 3am Monday 23 June (AEST) to say sorry for the network issues experienced. However, despite calls and SMS being affected, these are not part of the free deal.
Optus first acknowledged its outages on Twitter at around 3pm Thursday, with some customers still affected at least four hours later. However an Optus spokesperson said it was receiving conflicting reports as to when the outages started and couldn’t provide an exact time frame.
The spokesperson confirmed that all services were back up and running and that it was investigating the cause of the problem. She also said Optus would be looking into a remedy for customers.
Facebook’s outage had it trending on Twitter. Here’s some of the reaction.