Australian airport profits up but service quality 'stagnates'

ACCC says major airports must invest more to cope with growing passenger numbers and congestion.
Learn more

01. Revenues up but service only 'satisfactory'


Australian airports continue to experience increasing profits, but are still congested and the quality of service is stagnating.

The Airport Monitoring Report 2012-13 from the Australian Competition and Consumer Commission (ACCC) monitored BrisbaneMelbournePerth, and Sydney airports.

“With growing profits and limited competition, airports are in a position to improve their capacity and the quality of service,” ACCC Chairman Rod Sims said.

The report revealed Brisbane was the only airport to improve its quality of service.

While Sydney Airport has the highest margin per passenger and the highest parking fees, overall quality of service was again rated the lowest among monitored airports. All airports reported higher car parking revenues in 2012-13.

All airports experienced a growth in passenger numbers. The ACCC has warned that more investment will be required if airports are to adequately deal with current congestion, accommodate future passenger growth and improve service levels.



Sign up to our free

Receive FREE email updates of our latest tests, consumer news and CHOICE marketing promotions.

Your say - Choice voice

Make a Comment

Members – Sign in on the top right to contribute to comments