How can consumers' complaints be fairly resolved?
19 Feb 2010 |
There will always be cases where consumers are aggrieved or exploited. Consumers expect to be able to have their complaints fairly resolved, and that systematic abuses of their rights will be deterred.
Are there many barriers to making smart choices?
19 Feb 2010 |
The cost of getting information, exploitation of behavioural biases, unhelpful or misleading advertising, badly designed products and unnecessary complexity. What is the best response by policy makers?
Join the discussion of the key challenges for the National Consumer Summit
19 Feb 2010 |
Join our discussion ahead of the National Consumer Summit on 15-16 March.
Policy making should promote consumer welfare
19 Feb 2010 |
Consumer welfare is the ultimate objective of consumer policy. But is the consumer interest truly at the heart of policy development?