04.Get a better deal
If you think you're getting a raw deal from your bank, here's what you can do.
Compare, Ditch and Switch
Visit our new Compare, Ditch and Switch site, powered by Mozo, and compare rates and fees of all the financial institutions. Then make the switch!
Call your bank and ask for a better deal
The first step is to approach your bank for a better deal - and chances are they'll oblige. Our survey of more than 2000 members concluded roughly a third of transaction account and home loan customers were proactive in asking their financial institution for a better rate, and the majority of them got it. Call your bank and demand a better deal. Customer service lines for the Big Four banks can be found below.
ANZ - 13 13 14
Commonwealth Bank - 13 22 21
Westpac - 1300 130 467
NAB - 13 22 65
Although we'll be campaigining to make account switching easier, you can find out details how to switch accounts now here.
Unfair bank penalty fees
More than 200,000 bank customers are preparing to sue 12 major banks for unlawful penalty fees, kicking off with the ANZ bank. CHOICE is aiming to build a coalition of groups to push for greater transparency and integrity from all Australian financial institutions.
CHOICE has already joined forces with activist group and research think tank the Australia Institute to call on the banks to settle their class action promptly and reduce unfair penalty fees, especially on .
Join the class action or find out how you can reclaim your fees using our toolkit.