Warranty rights and wrongs

Use our tools to insist on your rights when products don’t work as they should. And help us pressure retailers to sign our Fair Warranty Charter.
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  • Updated:3 Dec 2009

04.Join our campaign

We're calling on retailers to sign our Fair Warranty Charter

Help us build pressure for action by sending a letter to your preferred retailer - links below.

One of the key obstacles consumers face in exercising their warranty rights is retailers’ lack of awareness of their warranty obligations. That’s why we have created the Fair Warranty Charter, which sets out the warranty rights that Australian consumers expect when purchasing goods and services. Most of these rights are contained in current law. The Charter also suggests retailers should go beyond their legal obligations, including better staff training and providing customers with a temporary product replacement. 

To pressure retailers to support consumer warranty rights, send a letter to your preferred retailer asking them to sign the Fair Warranty Charter

For retailers: all retailers are welcome and encouraged to adopt the Charter. The Retailer guide to the Fair Warranty Charter explains in more detail retailer responsibilities.


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