Consumer protection enforcement

Consumer protection laws are not being enforced as well as they could be.
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  • Updated:10 Dec 2008

02.Performance bands

How the regulators fared: Performance Bands

Band A – Good practice

Band B – Acceptable practice
Australian Competition and Consumers Commission (ACCC)
Australian Securities and Investments Commission (ASIC)
Consumer Affairs Victoria (CAV)
New South Wales Office of Fair Trading
Queensland Office of Fair Trading
Western Australia Department of Consumer and Employment Protection (DOCEP)

Band C – Below Standard
Australian Capital Territory Office of Fair Trading
South Australia Office of Business and Consumer Affairs
Tasmania Consumer Affairs and Fair Trading

Band D – Unacceptable
Northern Territory Office of Consumer and Business Affairs

No rankings
Two Commonwealth regulators, the Therapeutic Goods Administration and the Australian Communications and Media Authority (ACMA) were NOT given an overall ranking. In both cases insufficient data was available (ACMA was a new agency at the time of the research).


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