01.Stickers upheldThe ACCC has successfully defended 'Do Not Knock' stickers in a federal court case, and re-affirmed that fact that having one on your door is the same as asking the door-to-door salesperson to take a hike.
The court decision also provides clarity about what happens when they refuse to go away: individuals could face penalties of up to $10,000, and the business they represent could get hit with a $50,000 fine.
Justice Middleton said that it did not matter if a consumer does not verbally request the salesperson to leave. "The whole idea of a Do Not Knock Sign was to avoid confronting a salesperson, and being caught in discussion. Consumers may be vulnerable, or too polite to tell people to leave. Putting an appropriate sign on the door may be the best, or only way, to communicate the request to leave the premises."
The decision has been welcomed by the Consumer Action Law Centre (CALC), which was the first organisation to make and distribute the Do Not Knock stickers.
CALC developed the sticker in response to the huge number of cases it was seeing where door-to-door salespeople had misled or pressured families into deals that often left them worse off.
"Today’s Federal Court decision sends a clear message to door-to-door salespeople across the nation – Australians have a right to enjoy their personal time without the unwanted distraction of salespeople," said Gerard Brody, CALC CEO.
You can get your own sticker online from CALC’s Do Not Knock website. You can also opt out of receiving unsolicited door-to-door sales from energy retailers by filling out CALC’s ‘no contact’ form.