Our call for clear information on energy bills

The information CHOICE thinks should be included on your energy bill.
 
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  • Updated:17 Sep 2013
 

01.Finding information about your energy plan isn't easy

Consumers have been telling us that they want to be able to compare energy plans more easily and that they don’t understand their energy bills.

CHOICE believes all consumers should have clear information about their energy plans that they can understand at a glance.

What CHOICE wants What you have now
Details of any exit fees on every bill I need to call my retailer or go through my filing system to find my contract which could be from years ago
The date when my contract expires (if I have signed up to a fixed term contract) I need to call my retailer or go through my filing system to find my contract, which could be from years ago
The name of my plan on every bill. I need to call my retailer or go through my filing system to find my contract, which could be from years ago
Advance notice (in writing) of increases in my energy plan’s prices and an estimate on what it is likely to mean for my annual bills - for example, how much my energy bill will be based on my past year’s usage I need to find my energy bills and sit down with a calculator to estimate what the price increases mean for my budget
Details on how the price I pay for energy changes depending on how much I use in the one billing period I need to call my retailer or go through my filing system to find my contract, which could be from years ago
Clear details on whether any applicable discount relates to my whole bill or usage only I need to sit down with a calculator, call my retailer, or find my contract, which could be from years ago
To be able to use secure websites like the Government's independent comparison site (energymadeeasy.gov.au) to find out the details of my energy plan, as well as how much I have used over the past year to compare plans
I need to call my retailer, or go through my filing systems to find the bills from the past year

CHOICE recently made a submission to the Australian Energy Market Commission (AEMC) which is considering the level of competition in NSW. You can also read our submission to its Draft Report and Issues Paper.

We are representing consumers and recommending that the AEMC adopt the suggestions listed above. To stay up to date with our work on improving the comparability of energy offers, sign up to be a campaign supporter.

 
 

 

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