flight-centre-lead

Consumers left high and dry by travel agent clauses

CHOICE asks the ACCC in investigate Flight Centre

21 Dec 2012 | After a tip-off from a member, CHOICE requests that the ACCC investigate Flight Centre for potentially misleading conduct.

choice-guide

CHOICE's guide to your shopping rights

Get savvy this summer with the latest CHOICE guide.

21 Dec 2012 | This guide outlines common traps to be wary of, as well as offering tips on smarter shopping.

unit-pricing-lead

Still more work to do on unit pricing

Inadequate grocery unit pricing greatly reduces consumer benefits.

11 Dec 2012 | This December marks three years since the federal government introduced mandatory unit pricing, however not all unit pricing is easy for shoppers to notice, read and use.

ombudsman-lead

How can ombudsman services help you?

Ombudsman services can't do everything, but they're getting better at what they can do.

28 Nov 2012 | Consumers have a lot to gain from understanding how ombudsman services operate and how the complaint process works.

Gift Cards generic - no brands shown

Time to deliver fairness on gift cards

Retailers need to play fair.

4 May 2012 | We support the move to clamp down on anti-consumer practices relating to expiry and conditions-of-use in the $1.5 billion gift card industry.

qantas2_WEB

Airline Customer Advocate takes off

The new scheme is set to make complaint resolution fairer, but doesn't go far enough.

23 Apr 2012 | The Australian Airline Customer Advocate Scheme will launch later this year, but as an industry-funded body, it's no guarantee of complaint resolution.

ANZ-Class-Action-consumer-news-article340X232px

CHOICE attends Consumers International regional conference

KL conference shows consumers flexing muscle in developing nations.

9 Mar 2012 | Consumer groups from the Asia Pacific region as well as the Middle East have met in Kuala Lumpur, Malaysia, to discuss the consumer movement.

consumerLaw_web

Australian Consumer Law

One year on, we take a look at the successes and downfalls of the ACL in its debut year.

23 Dec 2011 | The newly introduced Australian Consumer Law gives consumers better protection when purchasing than ever before.

 
Learn more
 

Sign up to our free
e-Newsletter

Receive FREE email updates of our latest tests, consumer news and CHOICE marketing promotions.