Consumers left high and dry by travel agent clauses

CHOICE asks the ACCC in investigate Flight Centre

21 Dec 2012 | After a tip-off from a member, CHOICE requests that the ACCC investigate Flight Centre for potentially misleading conduct.


CHOICE's guide to your shopping rights

Get savvy this summer with the latest CHOICE guide.

21 Dec 2012 | This guide outlines common traps to be wary of, as well as offering tips on smarter shopping.


Still more work to do on unit pricing

Inadequate grocery unit pricing greatly reduces consumer benefits.

11 Dec 2012 | This December marks three years since the federal government introduced mandatory unit pricing, however not all unit pricing is easy for shoppers to notice, read and use.


How can ombudsman services help you?

Ombudsman services can't do everything, but they're getting better at what they can do.

28 Nov 2012 | Consumers have a lot to gain from understanding how ombudsman services operate and how the complaint process works.

Gift Cards generic - no brands shown

Time to deliver fairness on gift cards

Retailers need to play fair.

4 May 2012 | We support the move to clamp down on anti-consumer practices relating to expiry and conditions-of-use in the $1.5 billion gift card industry.


Airline Customer Advocate takes off

The new scheme is set to make complaint resolution fairer, but doesn't go far enough.

23 Apr 2012 | The Australian Airline Customer Advocate Scheme will launch later this year, but as an industry-funded body, it's no guarantee of complaint resolution.


CHOICE attends Consumers International regional conference

KL conference shows consumers flexing muscle in developing nations.

9 Mar 2012 | Consumer groups from the Asia Pacific region as well as the Middle East have met in Kuala Lumpur, Malaysia, to discuss the consumer movement.


Australian Consumer Law

One year on, we take a look at the successes and downfalls of the ACL in its debut year.

23 Dec 2011 | The newly introduced Australian Consumer Law gives consumers better protection when purchasing than ever before.

Learn more

Sign up to our free

Receive FREE email updates of our latest tests, consumer news and CHOICE marketing promotions.