Can CHOICE help?

Having problems with a new purchase and don’t know what to do next? Do you know what to do if you have issues with a warranty or insurance policy? Our CHOICE Help resources will arm you with the information and tools to tackle your consumer problem and work towards a solution. We'll guide you through your consumer rights, and then you can take action by using our range of letter, email and phone templates to help you get your message heard by the right people.

Top 10 Popular Articles

Complaint form and a pair of  glasses

Consumer complaint checklist

17 Jul 2014 | Before making a complaint about a faulty product or bad service, consumers should go through these step by step checklists. Make sure you know your consumer rights and know what you want before you complain.  More »

$name

Templates and phone scripts

03 Jul 2014 | Letter and email templates and phone scripts to use when you have a problem with a product or service.  More »

Montage of icons for email, post, telephone contacts.

Useful contacts

17 Jun 2014 | We have listed the contact details of lots of federal, state and territory agencies and support organisations who can help with your consumer problems  More »

dishwasher lead

Common consumer problems

15 Jul 2014 | A selection of problems experienced by CHOICE members and consumers and how we have helped to get them fixed.  More »

Top 10 Recent Articles

dishwasher lead

Common consumer problems

15 Jul 2014 | A selection of problems experienced by CHOICE members and consumers and how we have helped to get them fixed.  More »

$name

Templates and phone scripts

03 Jul 2014 | Letter and email templates and phone scripts to use when you have a problem with a product or service.  More »

Montage of icons for email, post, telephone contacts.

Useful contacts

17 Jun 2014 | We have listed the contact details of lots of federal, state and territory agencies and support organisations who can help with your consumer problems  More »

Complaint form and a pair of  glasses

Consumer complaint checklist

17 Jul 2014 | Before making a complaint about a faulty product or bad service, consumers should go through these step by step checklists. Make sure you know your consumer rights and know what you want before you complain.  More »

Support CHOICE campaigns

We'll keep you up to date with campaigns news and actions.

Request a
CHOICE test

Help us choose what products and services to test next.

 
Learn more
 

Sign up to our free
e-Newsletter

Receive FREE email updates of our latest tests, consumer news and CHOICE marketing promotions.