02 May 13 | Are extended warranties worth it? You might want to read the terms and conditions before you decide.
15 Apr 13 | Madison Cartwright explains how you can get a refund on SimCity.
18 Mar 13 | New reforms coming into effect today may not necessarily mean the death of unfair credit card surcharges, writes Elizabeth McNess.
20 Dec 12 | Travelling is no fun if you arrive home with a huge global roaming bill from using your mobile phone overseas.
11 Dec 12 | Small changes to unit pricing could mean big benefits, writes Ian Jarratt of the Queensland Consumers' Association.
10 Dec 12 | It's time for media companies to meet consumer expectations, writes Madison Cartwright.
01 Dec 12 | The phenomenal growth of social networking combined with continuing technological advances, like mobile internet connectivity, has brought new opportunities across the social spectrum – and consumers are one of the biggest winners.
17 Oct 12 | TV and movie characters are so common on kids products, it doesn't make much sense to children when they're missing.
11 Oct 12 | When it comes to product endorsements, celebrities may not have your best interests at heart.
22 Aug 12 | Food is as much about emotion and nostalgia as it is about health and taste. What food do you reminisce about when you hit the supermarket?
18 Jul 12 | Madison Cartwright shares the results of CHOICE's submission on IT price discrimination in Australia.
15 Mar 12 | CHOICE CEO, Nick Stace, reflects on the past 50 years of the global consumer movement and highlights the challenges of the future.
14 Mar 12 | After five months of trying to get an issue with Citibank resolved the old way - by phone and letter - Matthew Steen jumped on Twitter to get his voice heard.
06 Mar 12 | Head of Campaigns for CHOICE, Matt Levey, says it's time to send the big banks a message so they stop taking consumers for granted.
06 Dec 11 | Penalty fees are down, and some gone, but it’s not beyond the banks to indulge in other tricks and distractions to gouge customers, which is why CHOICE is maintaining the scrutiny with our Better Banking Campaign.
27 Sep 11 | Poor customer service sucks. Dealing with rude, incompetent and/or unhelpful staff who refuse to abide by the "customer is always right" mantra can leave you feeling angry, dejected and utterly undervalued. But when it happens, you at least have some means of recourse.
04 Aug 11 | This week CHOICE launched the first ever group mortgage switch, aiming to give every consumer who takes part the negotiating power of more than a thousand people. We’re calling it the CHOICE Big Bank Switch. With this campaign, CHOICE is putting itself at the forefront of a next-generation consumer campaign; audacious in what it can achieve now and a template for the future.
02 Aug 11 | CHOICE has partnered with One Big Switch to help 1,000 Aussies get better home loan deals with our eyes wide open – and focused squarely on the benefits for consumers.
31 Jul 11 | Try this. You gather a group of people together who want the same thing and negotiate a better price than even the best solo haggler could achieve. You might even get the kind of discounts normally reserved for big spenders like millionaires. It’s called group buying and has been around for a long time in different incarnations.
14 Jul 11 | The unravelling of the News of the World scandal has put the tenuous right to privacy into the spotlight over the last week. As the extent of the News phone hacking operation has become clearer, people are asking questions about the safety of personal information.
07 Jul 11 | We’ve all noticed our power bills creeping up over time, in part due to the increased number and types of goods and appliances we all have, but also due to increasing energy costs. So what can a family household do to limit costs?
27 Jun 11 | When one CHOICE journalist received less than savoury service at a formerly favourite restaurant, she complained to the owner. But do others let their displeasure be known, or do they take out their frustration online (and in the CHOICE Your Say column)?
06 May 11 | This week’s media has been full of news about the four big banks’ latest record-making profits - $12 billion in profit over the past six months. One article that got my attention however was Business Spectator’s "Apple can bank its winnings" by Charis Palmer. Given Apple’s significant cash pools, she pondered the possibility of Apple entering the banking industry.
14 Apr 11 | 1985 was a very different place to 2011. Nelson Mandela was in jail, Ronald Reagan was US president and a man in a chicken suit trespassed into the Australian Parliament and sat on the government’s front bench. But electricity prices…well, they were pretty much the same. Over the last couple of years, Australia-wide electricity prices climbed back to the same levels, inflation adjusted, as the mid-80s.
31 Mar 11 | Something profound is happening to the way some of us do business – so fundamental that the old left and right might even seek to claim it as their own but in truth it happened despite them, and certainly doesn’t need them. And in any case it’s a phenomenon that doesn’t conform to stereotypes or sectors but simply stands to change the world through business means.
29 Mar 11 | Hands up if you want cheap milk? Actually, let’s try rephrasing that - hands up if you want to rip off farmers? Many consumers could be forgiven for feeling slightly confused about which side to take in the recent “milk war” between Australia’s major supermarkets.
03 Mar 11 | Today we’re in Canberra handing a new CHOICE report on banking to the Treasurer, Wayne Swan, and to members of the Senate Committee that’s carrying out an inquiry into banking. The report, packed full of consumer views on banking gathered by CHOICE over recent months, won’t bring a smile to the faces of the fattest cats in the banking industry.
28 Feb 11 | The federal government has announced a plan to implement a carbon price in Australia from 1 July 2012. This is a welcome step because a carbon price is the least-costly way of tackling climate change, and studies show the sooner we act, the lower the cost, so this is potentially good for consumers in the long term.
22 Feb 11 | Today the government released emails containing advice on banking reform given to the Treasurer Wayne Swan last October. The advice from officials repeats banking industry concerns about proposals to scrap exit fees and introduce portable bank account numbers - two key reforms strongly supported by CHOICE.