04 Apr 13 | The first mass-produced all-electric car available to consumers in Australia is a mixed bag to drive.
20 Dec 12 | Travelling is no fun if you arrive home with a huge global roaming bill from using your mobile phone overseas.
30 Nov 12 | Using frequent flyer points doesn't mean you won't be charged excess fees
01 Aug 12 | Zoya Sheftalovich discovers the real cost of booking flights with only dollars in mind.
09 Mar 12 | When Zoya Sheftalovich payed $25 for a shower during a transit at Beijing aiport, she thought hot water would be included.
03 Feb 12 | Jetstar fails again in an airline horror story that makes poor service very clear to Brendan Mays.
10 Nov 11 | When he received a recall notice for the car he'd owned for several years, Matthew Steen was keen to return it for the repair. What he didn't count on was having to fork out for a rental car for four days when it was the manufacturer of the vehicle who was at fault.
19 Oct 11 | How one woman set out to reduce her footprint and ended up with two motor scooters and a car.
27 Jun 11 | I've just spent a week Silicon Valley inside some of the most impressive companies to emerge in recent times. That feeling of inspiration was still fresh as I boarded my United Airlines flight to return to Sydney. Unfortunately, it was like stepping inside the jaws of a dinosaur.
24 Jun 11 | What’s not to love about travelling overseas? The journey, the hotels, different cultures, food and modes of transport all combine for an experience you won’t forget. But there is one thing that makes travelling a little less enjoyable than it should be - being tall.
20 Jun 11 | Going overseas can be an expensive exercise. After you've paid for airfares, travel insurance and accommodation, the budget starts to look a little thin. But by taking advantage of a number of websites and resources online and on the smartphone, it's possible to take the financial sting, and the guesswork, out of a dream holiday.
24 May 11 | Picture it: Narita Airport, Tokyo, April 2011, 23:00. Two Aussie travellers sprinting behind a petite but very speedy Japan Airlines (JAL) paperwork-laden staff member as she ushers us through airport security, customs and other blurred bureaucrats onto a shuttle cable to take us to another terminal, rushes us past what seems like a thousand flight gates and finally to the fully boarded Jetstar plane that’s literally seconds from taking off.
10 May 11 | Disclaimer: I am an idiot. I’ve been working for a fine consumer organisation for almost three years now, during which time I’ve come across several bill shock horror stories from members stung by exorbitant global and data roaming charges for postpaid mobile phones.
16 Sep 10 | I like travelling. I've done a lot of it, but mostly in my own time and at my own cost – so I appreciate the very rare occasions when CHOICE decides I need to be somewhere other than at my desk in Marrickville. Brussells is a very long way from my desk. So even the prospect of spending three or four days buried in databases and PowerPoint presentations didn't diminish the prospect of meeting with over 80 colleagues from all over the world, and indulging in a little tourist photography in Paris on the side.
04 Jan 10 | My comprehensive car insurance is up for renewal this month, so I did the usual thing of shopping around for quotes. AAMI came up with a price of $127 less than my current insurer, NRMA. I called NRMA and said I'd received a much cheaper quote, and asked if there was anything they could do to stop me leaving. In a couple of minutes NRMA was able to knock almost exactly the same amount - $126 - off their previous quote.
11 Dec 09 | Being captive to lousy service is everyone’s bugbear, especially when you know you could’ve got a better deal elsewhere. Could’ve, would’ve, should’ve. Two days ago, I tried to change the flight dates with a major airline here and was told I had to pay $62.50 to do so, which was expected. But there was another $80 for administrative fees.
02 Nov 09 | The old adage that convenience comes at a cost rang true when I paid for my car insurance today. What I usually do when I get my policy renewal notice is get a few quotes from other insurers and then come to the conclusion that once again my existing insurer is still the cheapest. I then simply renew my policy no questions asked.
12 Oct 09 | Parking fines are one of the main bugbears of any motorist, especially when they’ve been wrongly issued. However, I'm interested in why consumers aren't more proactive in challenging unfair fines when the success rate is actually quite high. As we were conducting our research for our article on parking fines, we gathered a vast amount of information using the Freedom of Information request to access data from various government agencies.
02 Oct 09 | A few weeks ago I caught a taxi to the airport for a flight to Canberra. I was on my way to visit the National Information Centre On Retirement Investments (NICRI - a really useful organisation that provides free financial information to consumers), and they'd kindly given me a cabcharge to cover my fare. But unfortunately the docket was past its use-by date, so the driver’s payment machine spat it back.
23 Sep 09 | Heard the one about the man who walked into a pub with a pocketful of breathalyzers? We had tested out these devices in strict laboratory conditions but what happens when you let them loose among some real life boozers?