What does Airbnb know about you?

The short-term rental app Airbnb is excluding people from its service, potentially using an algorithm that draws on information about you online, such as your social media accounts, what you do for work and your level of education. Airbnb can use this information to ban you from using their services forever – without even telling you why you’ve been banned. Does this sound fair to you?

Share your thoughts below to help inform CHOICE's campaign.

Do you think it’s unfair that Airbnb can use your personal data in automated decision making to deny you service without telling you why?

Yes

Social scoring algorithms predict how likely a person is to behave in a certain way, based on data linked to their past behaviour. Should this type of scoring be banned?

Yes

Do you use the online accommodation booking service Airbnb?

Yes

Are you an Airbnb guest or host?

Guest

Host

Both

Have you ever been banned or blocked from using the Airbnb service?

Yes

Did Airbnb tell you the reason why you had been banned or blocked?

Yes

What was the reason you were blocked according to Airbnb?