A checklist of things to do when you lodge your consumer complaint.
17 Jul 2014 |
Before making a complaint about a faulty product or bad service, consumers should go through these step by step checklists. Make sure you know your consumer rights and know what you want before you complain.
Consumer experiences we'd like to share with you.
15 Jul 2014 |
A selection of problems experienced by CHOICE members and consumers and how we have helped to get them fixed.
What can I do about unfair contract terms?
17 Jun 2014 |
A contract is a legally enforceable agreement. If it's a standard form contract you are expected to sign or click I AGREE. But if one of the terms are unfair, you might have a right to have the term declared void.
Is a bad business trying to force you into buying goods or services you don't want?
10 Jun 2014 |
Businesses can't force you into buying goods or services that you don't want.
What you do when you receive things you didn't order.
10 Jun 2014 |
If you receive goods or services that you didn't order, you don't have to pay for them.
What you can do about misleading prices and other pricing inconsistencies.
13 May 2014 |
What happens when a retailer displays more than one price? What can I do about misleading prices?
Your internet provider scorecard revealed
6 Dec 2013 |
How does your ISP stack up against the others? Almost 4000 CHOICE members rated their provider to give us a snapshot of the state of Australia's internet today.
When it comes to getting in touch with some companies, it seems they're playing hide and seek with consumers.
4 Nov 2013 |
CHOICE is asking companies to make their contact details more accessible, after finding some businesses are playing hard to get.
Find the newest and most daring web-only TV shows
30 Aug 2013 |
TV on the internet is gaining a new audience as viewers find new and unique shows for all types of interests.
DIY will kits are a low-cost option for drafting a simple will. CHOICE put four to the test and found big differences.
24 Mar 2010 |
An up-to-date, detailed will is essential for protecting your loved ones. We look at the basics you need to have covered.